Refund and Billing Policy

SchoolOS may offer subscriptions, implementation services, partner-led onboarding, SMS or email credits, storage upgrades, custom domains, and other paid services. Prices and billing cycles are shown in the accepted plan, invoice, order form, or written agreement.

A free trial or pilot may be offered for eligible schools. Trial features, duration, usage limits, and support level may differ from paid plans.

One-time setup, migration, training, custom design, or partner implementation fees are usually non-refundable once work has started, unless a written agreement says otherwise.

Subscriptions renew according to the active plan unless cancelled before the renewal date. A school can request cancellation through its administrator, partner representative, or SchoolOS support.

Cancelling stops future renewals, but it does not automatically refund fees already paid for the current billing period unless this policy or a written agreement allows it.

Refund requests are reviewed case by case. We may approve a refund where there was duplicate payment, clear billing error, failed provisioning caused by SchoolOS, or another fair reason supported by the account history.

Refunds are generally not available for unused time after cancellation, user error, third-party provider downtime, payment gateway charges, SMS/email credits already consumed, or services already delivered.

If payment is late, SchoolOS may send reminders, restrict non-essential features, suspend access, pause outbound messages, or stop public services after reasonable notice.

School data is not intentionally deleted immediately because of late payment, but prolonged non-payment may lead to termination under the Terms of Service.

If a school believes a charge is incorrect, it should contact SchoolOS before opening a chargeback where possible. Chargebacks may lead to temporary account restriction while the dispute is investigated.

Prices may exclude taxes, bank charges, transfer fees, payment gateway fees, SMS carrier fees, or currency conversion costs unless stated otherwise. Schools are responsible for charges required by their payment method or jurisdiction.

Billing and refund questions can be sent to hello@schoolos.ng. Include the school name, invoice number, payer email or phone, payment date, and reason for the request.